You may return most new, unworn items within 15 days of delivery for a full refund when they are returned in sellable condition with the original receipt and packaging. This excludes any underwear, face masks & bathing suits which are not eligible for return. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
***ALL bathing suits, face masks, and underwear are final sale***
For all other returns which are not a result of our error, the customer is responsible for shipping costs back to Jays/Lace It Up. The item(s) must not be used or have any visible damage or wear, and must be returned with the receipt and original packaging. This includes the tags included with the item(s) purchased.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship anywhere in Canada. All orders over $150 dollars are eligible for free shipping.
When you place an order, we will contact you with a confirmation of purchase, and notify you when your item(s) have shipped. For in store pick up, the customer must wait for confirmation prior to picking up their purchase. Jays/Lace It Up has up to 3 business days to process your order. Delivery costs will vary based on the weight and destination of the item.
In Store Pick Up - Port Alberni
All orders which require in store pick up must be picked up within 3 days of the order, unless other arrangements have been made with an employee directly. Jays/Lace It Up has up to 3 business days to process your online order. Customer must receive notification that the order is ready prior to pick up.